customer service

6 Things Every Successful Complaint Letter Must Have

Help-Desk Horror Stories: How to Not End Up On Infinite Hold

Is Bad Customer Service Inevitable? 5 Signs You Might Be Stuck in the Apathy Trap

Mr. Fixit’s 5 Secrets For Superior Customer Service

Four Unbelievably Stupid Things No Customer Should Do

Six Things Your Salesperson Won’t Tell You

6 Things A Customer Service Representative Won’t Tell You

6 Things You Should Never Say To An Employee If You Want Good Service

5 Times You Should Have Asked a Company for More

Are You a “Gimme Pig”? 6 Signs You Might Be One

Is the Customer Always Right? 5 Times When the Answer Is “No”